An SPL product of the category Professional Fidelity that was bought on the SPL Online Shop is automatically covered by 7 years SPL CARE.
We want that your product stays in perfect working condition and the SPL CARE assures exactly that.
Are there exceptions?
Controls like potentiometers, switches, buttons or parts such as VU meters or capacitors may undergo a certain attrition during their years of use. SPL CARE covers this attrition and affected parts will be exchanged.
Signs of wear of the housing for instance such as scratches, dents are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship.
What if something is broken?
Before you return an item, please contact our customer service department (firstname.lastname@example.org) in the first instance as they can advise the next best possible step. You don't need any papers except this SPL CARE certificate.
Do I have to keep the packaging?
Oh yes. this is very important. the packaging is worth quite some money and it was designed to protect the product in transit. When you return an item it has to be packed in the original boxes. An outer and an inner carton box with the original foam inlays. If you have not kept the original packaging request a new packaging which will be sent and charged at cost. We only except products returned in the original packaging, otherwise repairs may not be free of charge.
Shipping within the EU
The shipping cost of an item from and back to you are covered by SPL CARE. This only applies to countries within the EU.
Shipping outside EU territory
Shipping anywhere else but within the EU has to be covered by you. We assist to help finding the best way of shipping. SPL will contribute to the shipping charges with an average equivalent of EU territory shipping cost.